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    ONLINE PURCHASES

    Exchanged Goods


    Eye Like Gallery is happy to offer an exchange/credit note for items, provided that the goods are returned within 30 days of purchase, and are received back to us in perfect condition. The customer is responsible for organising and paying for the exchange via a tracked service.

    Refunds

    Eye Like Gallery is happy to offer a refund for items, provided that the goods are returned within 30 days of purchase, and are received back to us in perfect condition. The customer is responsible for organising and paying for the return via a tracked service.

    In both cases, a valid Sales Receipt must be produced. To process an exchange/return, please send an email to us at hello@eyelikegallery.com informing us why you would like to return your order.

    PLEASE NOTE: We are not able to offer an exchange/credit note/refund for goods tailor-made to personal requirements, such as bespoke framing or commissions.

     

    PURCHASES MADE IN STORE

    Exchanged Goods

    Eye Like Gallery is happy to offer an exchange/credit note for items, provided that the goods are returned within 48 hours of purchase, and are received back to us in perfect condition. The customer is responsible for organising and paying for the exchange via a tracked service.

    Refunds

    Eye Like Gallery is happy to offer a refund for items, provided that the goods are returned within 48 hours of purchase, and are received back to us in perfect condition. The customer is responsible for organising and paying for the return via a tracked service.

    In both cases, a valid Sales Receipt must be produced. To process an exchange/return, please send an email to us at hello@eyelikegallery.com informing us why you would like to return your order.

    PLEASE NOTE: We are not able to offer an exchange/credit note/refund for goods tailor-made to personal requirements, such as bespoke framing or commissions.

     

    DAMAGED ITEMS

    In the unlikely event that your order arrives damaged, it must be reported to hello@eyelikegallery along with photographs, within 24 hours of the item being delivered. After this length of time, we cannot be held liable for any damage that may have occurred, and the item cannot be returned or replaced. We ask that you also please keep hold of the packaging that the artwork has been delivered in. Once you have contacted us, we will be in touch as soon as possible with a solution.

    Please be aware that for purchases made in store, once an artwork has left the gallery we cannot be held responsible for any damage.

      

    DEPOSITS

    Minimum 50% deposit unless otherwise agreed. All deposits are non-refundable, and any outstanding balance must be paid in full before any ordered item is despatched.

     

    DELIVERY OF GOODS

    Goods will be delivered as quickly as possible, with the vast majority within 30 days, however by accepting these terms it is agreed that delivery may take longer. On the rare occasion of a delivery taking more than 30 days, this will be agreed with you when placing your order. Read our full delivery terms here.

     

    IMPORT DUTIES AND TAXES

    Orders delivered outside the UK may be subject to local import duties or taxes. Please note these additional costs are outside of our control and are payable by the customer to the local organisation concerned. We accept no liability for failure to comply with any local laws or regulations.

     

    ANTI-MONEY LAUNDERING COMPLIANCE

    To comply with Anti-Money Laundering Legislation, when required, we are legally obliged to carry out checks using personal information provided by you and request further information if necessary. We will inform you whenever these checks are carried out, however consent is not required to do so. For more details on how we use your data, please see our Privacy Policy

    This policy applies only to goods purchased at our gallery at 18 Gregories Road, Beaconsfield, HP9 1HJ. For goods purchased from Eye Like Gallery online please refer to the terms and conditions on our website or other online source where the goods were purchased.

     

    ORDERED ITEMS NOT COLLECTED

    Eye Like Gallery makes every effort to contact customers using the details left at the time of order. If, however an item is not collected within 6 months of the order date, a storage charge of £10 per month may be applied. If the item is still not collected after 12 monthS the item will be donated to charity.

     

    VAT

    The price of a Product does not have VAT applied at the prevailing rate as we operate on a VAT margin scheme, so we pay VAT on the difference between our buying and selling price. This means that we cannot provide a normal VAT invoice and VAT cannot be reclaimed against a purchase in the usual way.

     

    PRIVACY POLICY

    We are committed to protecting your privacy. Please view our Privacy Policy

     

    Eye Like Gallery is a brand owned and operated by Eye Like Limited, a company registered in England.