FAQ's

WHEN ARE YOU OPEN?

Sadly Eye Like Gallery closed its doors for the last time on August 31st, 2024, after over 10 years in Beaconsfield. For the time being you can still buy art from us on the website and if you need to collect artwork you can book an appointment here: Appointment Booking  

  

CAN I ORDER ONLINE?

Yes, whether you are U.K. or internationally based, you can order unframed and framed artwork online for delivery. Specific information on shipping can be found here. If you wish to click and collect from the gallery, once you have placed your order you can book a collection appointment here.

 

HOW DO YOU PACK THE ARTWORK?

All unframed prints are hand rolled in conservation tissue paper and shipped in postal tubes (unless they are unable to be rolled, in which case they are sent flat). 

For framed artwork being shipped within the U.K., or small artworks being shipped internationally, the glass is taped (if applicable) and the sides of the frames are covered in foam bumpers to protect the edges. They artwork is then wrapped in bubble wrap and board.

For larger framed artworks being shipped internationally, the artwork is required to be crated in a foam lined plywood case for protection.

 

WHEN WILL MY ORDER ARRIVE?

As we use external couriers for the majority of our deliveries, the lead times for delivery will vary depending on the order and the shipping location. For U.K. deliveries, the lead time is between approximately 2-21 working days, and for international orders, the lead time is approximately 3-28 working days. The lead times vary depending on whether the order contains unframed or framed artwork, further information on lead times can be found here.

  

ARE FRAMING SERVICES AVAILABLE?

We're sorry but we have now stopped providing framing services. 

 

I WANT TO USE MY OWN FRAMER, ARE THE SIZES ON THE WEBSITE ACCURATE?

Although we try to ensure that the print sizes on our website are as accurate as possible, you should not give the sizes on the product pages to your framer. We always advise taking the artwork to the framer to be measured accurately.

 

HOW DO I RETURN MY ONLINE ORDER?

You can view our returns policy here.

 

STORAGE

We can store artwork free of charge for a maximum period of one month after the order date. For any subsequent storage, there is a charge of £50 per month inclusive of VAT. Artwork cannot be stored after November 30th, 2024. 

Storage is only applicable to artwork that has been purchased from Eye Like Gallery, or for artwork that has been framed by us.

 

IS THE ARTWORK ACCOMPANIED BY A CERTIFICATE OF AUTHENTICITY?

The artworks on our website are produced by a variety of artists and publishers; therefore a Certificate of Authenticity is only provided if the artist/publisher accompanies them with their artwork. However, in the instance that one is not included with the order, we can produce an Eye Like Gallery Certificate of Authenticity upon request.

 

I HAVE A QUESTION, HOW CAN I CONTACT YOU?

If you wish to contact us, please email us on hello@eyelikegallery.com

Be aware, however, that now the gallery is closed we will not always be able to respond immediately.